Help, minus the hold music.
Everything you need to get online, in the order you'll need it.
Does your phone do eSIM?
Pick your phone. Not sure which model? It's under Settings, About.
Phones bought on a contract can be locked to that network. Ask your provider to unlock it before you go.
iPhone
- Open the email and tap “Install on this phone”, or scan the QR code from another screen.
- Or go to Settings › Mobile Service › Add eSIM › Use QR code.
- Label the new line “Rebels”. Keep your home SIM as default for calls and iMessage.
- Under Mobile Data, leave your home SIM selected for now.
Android
- Settings › Connections › SIM manager › Add eSIM (Samsung), or Settings › Network & internet › SIMs › Add eSIM (Pixel).
- Choose “Scan QR code” and scan the code from your email.
- Name it “Rebels” and keep your home SIM for calls.
- Leave mobile data on your home SIM until you land.
When you land
Switch data to Rebels
Set the Rebels line as your mobile data line. Your home SIM can stay on for texts.
Data roaming on
Turn on Data Roaming for the Rebels line. It's how the eSIM reaches local networks, and it costs nothing extra.
Keep an eye on your data
Settings › Mobile Service (iPhone) or Settings › Connections › Data usage (Android) shows what the Rebels line has used. Your phone counts a little differently from the network, so keep some margin.
How we check reviews
Every review on this site comes from a customer who bought a Rebels eSIM plan. After an order, we send a personal review link that works once and only for that order, so it's the only way to leave a review here.
We publish every review, positive or negative. We only remove a review if it contains personal data, abuse, or something unrelated to our service, and we never edit the text. The star score is the plain average of all published reviews.
We don't pay or reward anyone for a review. Reviews on Trustpilot are collected and checked by Trustpilot under its own rules.
Need more data?
Order a new eSIM for the same destination. It takes two minutes and works next to the one you have: switch your mobile data to the new line when the old one runs out.
Not connecting?
Try these in order. Nine times out of ten it's step one.
Is data roaming on for the Rebels line?
Settings › Mobile Service › Rebels › Data Roaming (iPhone), or Settings › Connections › Mobile networks › Data roaming (Android).
Is Rebels selected for mobile data?
Your phone uses one line for data. Make sure it's Rebels, not your home SIM.
Toggle aeroplane mode, then pick a network by hand
Turn aeroplane mode on, wait ten seconds and turn it off again. Still nothing? Go to Network Selection, switch off Automatic and pick one of the networks listed for your country on your plan page.
No QR code in your inbox?
Check your spam or junk folder first, and search your mail for "Rebels". The page that opened after you paid also shows your QR code, so keep it open until you've installed. Still nothing? Email us from the address you paid with, with your order number, or the date and amount if you don't have one.
Typed the wrong email address?
Your QR code goes to the address you entered when you paid. The page that opened after paying still shows it. Closed that page? Email us with the date, the amount and the address you meant, and we'll get your eSIM to the right inbox.
Asked for an APN?
Most phones set it automatically. If yours asks for one, email us with your order number and we'll send you the right setting.
Refunds and withdrawal
Short version below. The full rules are in our terms of sale.
When you get your money back
- Not installed yet? Full refund, as long as you ask within the activation period.
- Won't work because of a fault on our side or the network's? We fix it with you. If we can't, you get your money back or a new eSIM, your choice.
- Not delivered within 24 hours? Full refund.
Once your eSIM is installed and working, it's yours: no refund for unused data or days. This doesn't affect any right of withdrawal you have by law (terms, article 8).
Request a refund
Withdraw from contract here
Want to withdraw from your purchase? Fill in your details and confirm in the next step. We email you a confirmation with the date and time we received it. Whether you get money back is explained in article 8 of our terms.
Talk to a human
Email us with your order number and, if it won't connect, a screenshot of your mobile settings. A real person reads every message and we reply within five working days.
info@rebelsesim.com
Before you buy
Check your phone above, and pick a plan that covers every country on your route. Our route planner does the maths for you.